Table of Contents
1. What Data We Collect
We collect the following categories of data, only when you provide them:
- Account information: Name, email address, and city of residence when you sign up for the waitlist or create an account.
- Health assessment data: Age, gender, height, weight, family medical history, lifestyle habits (exercise, diet, smoking, alcohol), and any symptoms you optionally provide during the risk assessment.
- Wearable data (Pro users only): Step count, heart rate, sleep patterns — only if you connect a supported wearable device and explicitly grant permission.
- Usage data: Pages visited, features used, and time spent in-app. This is collected in aggregate and anonymised form only.
We do NOT collect: Aadhaar numbers, PAN numbers, financial data, or any biometric data beyond what is listed above.
2. How We Use Your Data
Your data is used exclusively to:
- Generate your personalised health risk scores for diabetes, cardiovascular disease, and other conditions
- Send you your waitlist confirmation and launch updates (you can unsubscribe at any time)
- Improve the accuracy of our AI models (using anonymised, aggregated data only — never individual records)
- Provide customer support when you contact us
We will never use your data for advertising profiling, insurance underwriting, employment screening, or any purpose not listed above without your explicit consent.
4. How We Store and Protect Your Data
- All data is encrypted at rest (AES-256) and in transit (TLS 1.3)
- Servers are located in Mumbai, India (AWS ap-south-1 region)
- Access to personal health data is restricted to fewer than 3 engineers, with full audit logging
- We conduct annual third-party security audits
- Health assessment data is stored separately from account data, linked only by an anonymised ID
We retain your data for as long as your account is active. If you delete your account, all personal data is permanently erased within 30 days.
5. Your Rights (DPDP Act 2023)
Under India's Digital Personal Data Protection Act, 2023, you have the right to:
- Access: Request a full copy of all data we hold about you
- Correction: Ask us to correct inaccurate data
- Erasure: Delete your account and all associated data at any time
- Grievance redressal: Raise a complaint with our Data Protection Officer
- Nominate: Designate someone to exercise your rights in case of your incapacitation or death
To exercise any of these rights, email us at privacy@predicare.ai. We respond within 7 business days.
6. Cookies and Analytics
We use Google Analytics (GA4) to understand how visitors use our website. This data is anonymised and aggregated — we cannot identify you individually from analytics data. GA4 uses cookies to track sessions.
You can opt out of Google Analytics tracking at any time using the Google Analytics Opt-Out Browser Add-on.
We do not use advertising cookies, tracking pixels from social media platforms, or any cross-site tracking technologies.
7. Children's Privacy
PrediCare is intended for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@predicare.ai and we will delete it within 48 hours.
8. Contact Us
For any privacy-related questions, requests, or concerns:
- Email: privacy@predicare.ai
- Data Protection Officer: Priya Sharma, Co-Founder & CTO
- Address: PrediCare AI, Bengaluru, Karnataka, India
We are committed to resolving all privacy concerns promptly and transparently.